Refund policy

Return & Refund Policy – Mancita

At Mancita, we aim to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully.

1. Exchange Policy (7 Days Only)
We offer a 7-day exchange policy only. If you receive a product that is defective, damaged, or incorrect, you can request an exchange within 7 days of delivery.

2. No Refund Policy
We do not offer refunds under any circumstances. We only provide exchanges for valid cases.

3. Eligibility for Exchange
To be eligible for an exchange:

  • Item must be unused and in original condition

  • Item must be in original packaging with tags intact

  • Request must be made within 7 days of delivery

4. Non-Exchangeable Items
The following items cannot be exchanged:

  • Used or worn items

  • Items without tags or original packaging

  • Sale or discounted items (if applicable)

5. Exchange Process
To request an exchange:

  • Contact us via email or WhatsApp with your order details

  • Provide clear pictures of the issue (if damaged/incorrect item)

  • Our team will review and guide you through the exchange process

6. Shipping Costs

  • Customers may be responsible for exchange shipping charges

  • In case of our mistake (wrong or defective item), we will cover the shipping cost

7. Order Cancellation
Orders can only be canceled before they are shipped. Once shipped, the order cannot be canceled.

8. Contact Us
For exchange requests or queries:
Email: mancitaofficial@gmail.com

Phone/WhatsApp: +92 3702473536

By placing an order with Mancita, you agree to this Return & Refund Policy.